Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

1. GENERAL

When you carry out a reservation, your contract will be done with balivipservice.com.

2. PROCEDURE OF RESERVATION AND FORMATION OF CONTRACT

Before carrying out a reservation, you must fill the form available on balivipservice.com and wait the confirmation by email of the availability of the service or package chosen, at the dates selected. Following this confirmation. After you have checked and approved the details of the reservation, You will have to process the payment of the deposit of 30% of the total amount of the stay required to confirm your reservation for Package Holiday. Your reservation will be confirmed and valid when we receive the payment of this deposit. A reservation carried out by a minor cannot be accepted. Your personal information will be processed in all confidentiality.

3. PRICES

The prices of the services are in AU$,
The prices posted on the site can change without notice, however the price mentioned at the time of the confirmation of reservation is guaranteed to you.

balivipservice.com accepts the payments in Euros, Pound and US$, however the rate will be calculated on the day of the payment.

4. PAYMENT

For all Package service, except VIP Service a deposit of 30% of the total amount of the stay is required at the time of the confirmation in order to guarantee the reservation. The Rooms of the packaged selected will be blocked on your behalf only at the time of the reception of this deposit. The balance remaining will be to pay prior your check in. The reservation will not be confirmed until we receive the confirmation of your transfer.

5. CANCELLATION OF THE RESERVATION BY THE CUSTOMER

Any cancellation of the customer must be sent by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. in written, the reference of reservation must be specified there. The date of cancellation is the date when we receive your request for cancellation. 50 % of the amount of deposit is refundable if cancellation occurs more than 60 days before the arrival date.

6. RESPONSIBILITY FOR THE CUSTOMER

It’s the responsibility of the customer to treat with respect the establishments, their furniture and equipment and their personnel. You will have to leave the villa in the same state of cleanliness and general order that on your arrival. The damage caused by the customers can be charge by the establishment.

7. RESPONSIBILITY FOR BALIVIPSERVICE.COM

In accordance with the law, balivipservice.com could not be held responsible for dead or wound of a customer or for any occupant of the establishment. We will not be responsible for losses, natural disasters or accident, conflict or threat of conflict or unfavourable weather conditions. We cannot be held responsible for the breakdowns of mechanical equipment (boilers, pumps, heating, air-conditioning, systems of filtration of swimming pool etc) not for the breakdown of public utilities (water, the gas, the telephone and electricity). balivipservice.com will not be held responsible for all disturbances coming from the outside of the establishment (noise, odors or other disturbances), drug use.

8. SAFETY OF THE INVALUABLE OBJECTS

Any invaluable object left within the property is under your responsibility. balivipservice.com will not be held responsible in the event of loss, of damage because of a steal or any other event.

9. LAW

All the contractual obligations coming from these conditions of reservation are subjected to the Indonesian legislation. Please fill the reservation form once you have made choice for our service.